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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions

by Roberta Cava

Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Aims to teach techniques which will improve communication skills and help to control anger and stress.

Condition and Notes

Good: Some minor marking to text block edges, otherwise very good.
Paperback, 180 pages, 370 grammes
Piatkus, 1991-1993

ISBN-13: 9780749910914

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